ShareMiles ("we", "us", or "our") operates an intercity carpooling platform that connects ride hosts and travelers through our website, progressive web app (PWA), and Android mobile application (collectively, the "Service").
This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices you have. By creating an account or using the Service, you agree to the practices described in this policy.
This policy applies to:
This policy does not cover third-party websites, payment apps, or messaging services (such as WhatsApp or your phone dialer) you may use outside ShareMiles after contact details are shared following a confirmed booking.
We collect information you provide, information generated through your use of the Service, and limited technical data from your device.
Driver identity documents are stored in private object storage and reviewed by authorized ShareMiles staff only. They are not shown to travelers. Profile and vehicle photos on public listings may be visible to users browsing rides.
| Data category | Examples | Required? |
|---|---|---|
| Identity & contact | Name, email, phone | Email required to sign in; phone required for booking/hosting essentials |
| Profile | Photo, gender, age range, occupation, preferences | Basics required to book/host; photo optional |
| Trip & booking | Routes, dates, messages, ratings | Required to use core features |
| Location | GPS during active trip (host choice) | Optional; permission-based; trip travelers only |
| Camera / files | Profile photo; license, RC, PUC | Optional; only items you choose to upload |
| Device / notifications | Push token or web subscription, analytics, logs | Notifications optional; diagnostics automatic |
We use personal information to:
We process your information based on: (a) performance of our contract with you to provide the Service; (b) your consent where required (e.g. location, notifications, camera); and (c) our legitimate interests in operating a safe, reliable carpooling platform, subject to your rights.
The Service may integrate with or rely on the following third parties:
Product analytics and many error events are stored first-party on ShareMiles servers. We do not sell analytics to advertising networks.
We show an in-app explanation before asking for system or browser permission wherever practical. You can deny permissions; some features will be unavailable until you allow them in Settings.
| Permission | When requested | Purpose |
|---|---|---|
| Internet | At install | Connect to ShareMiles servers for account, search, and bookings |
| Location (precise & approximate) | When you start a trip and choose to share live location (after an in-app explanation) | Track and share your position with travelers on that trip while it is in progress until complete; not used when you are not on an active trip |
| Foreground service (location) | During active trip tracking | Continue sharing location while the app is in the background during an active trip, with a persistent “trip location” notification |
| Notifications | After first sign-in (after an in-app explanation), then via the system dialog | Booking requests/approvals/cancellations; trip updates (en route, pickup); messages; ride matches or passenger demand when relevant; optional promotions (separate channel) |
| Camera | When you tap Take photo (after an in-app explanation) | Capture a profile photo or verification document image |
| Photos / files (system picker) | When you choose an existing photo or file (after an in-app explanation) | Upload a profile photo or verification document (image/PDF). No broad storage permission; only the selected item is shared with ShareMiles |
Related background work: while signed in, the app may periodically check for new in-app notifications so alerts stay timely. Location polling occurs only during an active tracked trip.
| Browser permission / API | When requested | Purpose |
|---|---|---|
| Geolocation | When a host starts a trip or taps Share live location (after an in-app explanation) | Attach or share live position with travelers on that trip during the active trip window |
| Notifications / Web Push | After sign-in on mobile web/PWA or when you opt in (after an in-app explanation) | Same categories of ride alerts as Android, delivered by your browser |
| Camera / file upload | When uploading a profile photo or verification documents (after an explanation) | Capture or select images/PDFs you choose to upload |
We do not request microphone access. You can revoke browser permissions in your browser site settings at any time.
For Google Play Data safety disclosures, we declare collection including: name, email, phone number, user IDs, photos, files you upload, messages, app interactions, crash/diagnostics, device or advertising identifiers processed by Google libraries, and approximate/precise location during trip tracking only.
We retain personal information for as long as your account is active or as needed to provide the Service. We also retain data as necessary to:
When you delete your account, we delete or anonymize personal information within a reasonable period, except where retention is required by law or for legitimate business purposes (e.g. completed trip records). Backup copies may persist for a limited time before automatic deletion.
We implement technical and organizational measures designed to protect your information, including encryption in transit (HTTPS/TLS), access controls, and restricted employee access on a need-to-know basis. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
If you believe your account has been compromised, contact us immediately at hello@sharemiles.in.
Depending on applicable law (including India's Digital Personal Data Protection Act, 2023), you may have the right to:
You can:
We will respond to verified requests within the timeframes required by applicable law.
ShareMiles is not directed at children under 13 years of age, and we do not knowingly collect personal information from children under 13. Users must be at least 18 years old to offer rides as a host (see our Terms of Service).
If you believe we have collected information from a child under 13, please contact us and we will take steps to delete it.
ShareMiles is operated from India and primarily serves users traveling within India. If you access the Service from outside India, your information may be transferred to and processed in India or other countries where our service providers operate, with appropriate safeguards.
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. For material changes, we may notify you by email, in-app notice, or push notification. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
For privacy questions, data requests, or complaints, contact:
ShareMiles Technologies Pvt. Ltd.
Email: hello@sharemiles.in
Website: www.sharemiles.in
Grievance officer (India): ShareMiles Privacy Team — hello@sharemiles.in (subject line: "Privacy grievance"). We aim to acknowledge grievances within 72 hours and resolve them within one month, or as required by applicable law.